OUR 10 PROMISES TO YOU

We make 10 promises to the clients who commission unique designs from us.

This is a brief summary and if you click on each Promise you will see what each entails, how we put them into practice and where our Guarantees fit.

PROMISE #1:

We will create a design you'll love within your budget. Getting the right thing at the right price is key to being happy with your decisions, a bespoke service makes this possible.

PROMISE #2:

We will make sure you get good value for money. Our unique way of working coupled with our Trade Price Guarantee for commissions ensure that you know what you are paying for.

PROMISE #3:

Your ring will be ready in good time. When it is a surprise proposal or gift, timing is key. We have good systems and a good track record to deliver on time.

PROMISE #4:

Your ring will be made to the Highest Standards. We have the experience, the specialist contacts and the expertise, and our Lifetime Workmanship Guarantee all ensure the highest standards for your commission.

PROMISE #5:

We can, and will, source any type of stone you want to use (and some you won't even know about). There is no 'right' stone to use and there is a wonderland of gems of all colours, shapes and cuts for you to choose from.

PROMISE #6:

We are committed to the ethical and sustainable sourcing of materials. We are certified members of the RJC (Responsible Jewellery Council) and make sure we only use suppliers who comply with those standards.

PROMISE #7:

If you want to supply your own gemstones, we will turn them into a beautiful piece of jewellery. We love recycling inherited heirlooms and making them into wearable jewellery you will love and perhaps the heirlooms of the future.

PROMISE #8:

We will keep you informed every step of the way. We have the systems and the commitment to client service to keep you informed of progress at every stage of the commission.

PROMISE #9:

She will Love it! Guaranteed. We do a lot of work with you to research her style and our Satisfaction Guarantee means that you don't have to worry that about getting your surprise gift wrong.

PROMISE #10:

Your ring will last a lifetime. That's what it is for, and why we offer regular maintenance as well as our Workmanship Guarantee.


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