PROMISE #8 - KEEPING YOU INFORMED

It can feel like a long time from ordering your ring or jewellery to when it actually arrives, even if it is only three or four weeks in the making. If you are planning a surprise proposal or gift you certainly want to be reassured that it will be ready on time. Anxious waits are no fun for anyone.

So, first of all, I make sure that you are given a realistic estimated date of delivery and that we discuss any issues which could cause unplanned delays to the schedule. Then we keep you informed at each stage of the process from final submission to the workshop through waxes, casting, finishing, setting and hallmarking - so that you know that all is well and on track.

WHAT OUR CLIENTS SAY

'… The service I received from Julie was brilliant, I was constantly updated with the stage the ring was at which made the experience even more exciting … Great service that produced the perfect ring that I can't stop looking at and wanting to show off. Thank you Julie.' Lisa L, via Google+

'Julie Peel envisioned my dream ring and made it a reality!! She offered us a wonderful customer care from start to finish by advising and keeping us well informed every step of the way.…' Marianna F, via Google+ 


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