Full details of all our Guarantees are provided with your Agreement. Before you commit to any of our services we will take you through the boring stuff, highlight any potential 'small print' and answer any and all questions you may have. We offer three firm guarantees:
Our Workmanship Guarantee applies to all the jewellery we produce whether Custom-made, as in the case of wedding rings, or our Bespoke & Signature Services.
Our Trade Price Guarantee applies to our Signature, Bespoke and Design Commissions as these are subject to different Agreements from our Custom-made work.
Our Satisfaction Guarantee applies to Signature & Bespoke Commissions which are being undertaken as a surprise for the intended wearer, such as engagement rings and gifts for birthdays and anniversaries. In all other cases, the designs will have been agreed by all parties before the commission begins.
All our work carries a Workmanship Guarantee. Any problems from defective workmanship will be rectified at no charge. This excludes normal wear and tear and mechanical damage.
We offer initial 9-month check-ups on ring settings and mounts etc to make sure these do not require tightening after initial wear. If they do, we undertake that in our workshop. This is important because gold especially can move and affect the tightness of the setting. We recommend that you have your setting checked annually if it is a claw setting. Because we know that this can be an issue with all claw-set rings, a condition of your Workmanship Guarantee is that you must submit your ring for its 9-month routine setting checkup and clean. The guarantee does require all remedial work and cleaning to be undertaken in our workshops because we cannot guarantee work undertaken elsewhere and some cleaning methods can dislodge stones.
TRADE PRICE GUARANTEE
Our business is Design & Commissioning. Just as an architect would for your home, we use our experience, contacts and expertise to engage the best and most appropriate specialists for your Bespoke Commission. We then project-manage the whole process to completion.
This novel approach means that we can pass on significant savings in production and materials costs to our clients. To be sure of this, before your agreement is signed, we offer to match comparable competing UK-based bespoke quotations for production and materials costs (note).
So you are doubly reassured, should you decide to have your ring made elsewhere, we will supply a production CAD directly to your maker (copyright reserved).
NB. The competing bespoke quotation must be obtained in writing from a reputable UK jeweller before the your agreeement is signed. The guarantee excludes special offers or promotions, overseas production or gem sourcing, and ready-made rings.
Together we will do our best to make sure that she will love the bespoke design you have commissioned for her. But, in the unlikely event that she really doesn't likee it, we will remodel and remake it, using the diamonds and gemstones you chose for the original. We will only charge for the direct production and added material costs. The scrap values of any metals will be offset, but we cannot return diamonds and gemstones to our suppliers once set.